Refund policy

Return and Refund Policy

Effective Date: September 1, 2025

Our Commitment

At Onsite Company, we understand the deeply personal nature of memorial products. We are committed to ensuring every item meets the highest standards of quality and arrives exactly as described.

Returns

Given the personalized and commemorative nature of our products, we carefully inspect each item before shipment. If you receive a product that is damaged, defective, or materially different from what was ordered, please contact us within 14 days of delivery at [your contact email].

We do not accept returns on items that have been personalized, engraved, or customized to your specifications.

Refunds

Approved returns will be refunded to your original payment method within 5-7 business days of our receiving the returned item. You will receive an email confirmation once your refund has been processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement at no additional cost or issue a full refund, including original shipping charges.

Non-Returnable Items

The following items cannot be returned:

• Personalized or engraved memorial products
• Items marked as final sale
• Gift cards

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return for a refund and place a new order.

Questions

For any questions regarding returns or refunds, please contact us at [your contact email]. We are here to ensure your experience honors the memory of your loved ones.