Shipping policy
Shipping Policy
Effective Date: September 1, 2025
Shipping Timeline
We partner with trusted US-based suppliers to ensure your memorial products are crafted with care and delivered promptly. Standard shipping typically takes approximately 2 weeks from the date your order is placed.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Locations
We currently ship to addresses within the United States. We do not ship to P.O. boxes for certain larger items. If you have questions about shipping to your location, please contact us before placing your order.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size and weight of your order. We strive to offer competitive shipping rates while ensuring your items arrive safely.
Order Processing
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Personalized and Custom Items
Please allow additional time for personalized, engraved, or custom memorial products. Production time will be clearly indicated on the product page and at checkout.
Tracking Your Order
Once your order ships, you will receive an email with tracking information so you can monitor your delivery. If you do not receive tracking information within 3 business days of placing your order, please contact us.
Delivery Issues
If your order is lost, damaged in transit, or does not arrive within the expected timeframe, please contact us immediately at [your contact email]. We will work with the carrier to resolve the issue and ensure you receive your memorial product.
International Shipping
We do not currently offer international shipping. We focus exclusively on serving customers within the United States to ensure timely delivery and quality service.
Questions
For any shipping-related questions, please contact us at [your contact email]. We are committed to ensuring your memorial products arrive safely and on time.
