FAQ - Shipping & Delivery

Shipping & Delivery FAQ

Q: How long does shipping take?

Most orders are delivered within 2-3 weeks from the date of purchase. We work with trusted suppliers to ensure your memorial products arrive as quickly as possible while maintaining quality standards.

Q: Why does shipping take 2-3 weeks?

Many of our memorial products are carefully crafted and quality-checked before shipping. This ensures you receive products that will honor your loved ones with the dignity and durability they deserve.

Q: Will I receive tracking information?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.

Q: What if my order doesn't arrive within 2-3 weeks?

While most orders arrive within this timeframe, occasional delays can occur due to weather, holidays, or carrier issues. If your order hasn't arrived after 3 weeks, please contact us and we'll investigate immediately.

Q: Do you offer expedited shipping?

At this time, we follow standard shipping timelines to ensure product quality and careful handling. Please plan accordingly if you need items by a specific date.

Q: Can I track my order?

Yes, you'll receive tracking information once your order ships, typically within 3-5 business days of your purchase.

Q: What if I need my order by a specific date (memorial service, holiday, etc.)?

Please contact us before ordering if you have a specific deadline. We'll do our best to accommodate special timing requests, though we cannot guarantee delivery by a specific date.

Q: Do you ship to all US states?

Yes, we ship to all 50 states. Shipping times may vary slightly based on your location.